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Website Help

Please contact the TESOL Help Desk and someone will get back to you as soon as possible. 

Phone

Customer service, including membership (Toll Free in U.S.): 888.891.0041     
Outside the U.S.: +1 703.518.2501


Customer service for TESOL Press orders: 800.888.4741

Email

General information and customer service: members@tesol.org
Customer service for TESOL Press orders: orders@ipgbook.com

Staff Directory

To reach a staff member by telephone, dial the main phone line, +1 703.518.2500 or direct dial +1.703.518.2XXX where XXX is the staff person's 3-digit extension. Each extension includes a voicemail box. 

To reach staff via email, click on the staff member's name in the directory below.

Executive Office

Amber Crowell Kelleher, MBA, CAE
Executive Director
  x505
Rita Buckner
Executive Administrator
  x507
Jeff Hutcheson
Director, Advocacy and Public Policy 
  x536
 Advocacy and Policy Issues    advocacy@tesol.org

Strategic Events

Lisa Dyson, CMP
Director, Strategic Events
  x515
Srisucha McCabe
Associate Director, Strategic Events
  x514
Rikka Batulan
Exhibits & Strategic Events Manager
  x538
Angie Jackson
Strategic Events Coordinator
  x518
Convention Services conventions@tesol.org  
Convention Exhibits exhibits@tesol.org  

Education

Gracie Allely
Associate Director, Education
   
Kari O'Connor
Education Specialist
  x528 
Michelle Kim
Education Specialist
  x503
Professional Learning learn@tesol.org   
Research research@tesol.org   
TESOL Resource Center (TRC) TRC@tesol.org   
TESOL Core Certificate Program corecertificate@tesol.org  
TESOL Certificate: Advanced Practitioner practitioner@tesol.org  
TESOL Standards standards@tesol.org  
Publication Orders orders@ipg.com  
TESOL Press Inquiries (other than orders) bookstore@tesol.org  
TESOL Connections tc@tesol.org  
TESOL Quarterly tq@tesol.org  
TESOL Journal tj@tesol.org

Membership and Marketing

Juliet Mason, CAE
Head of Operations
  x529
Gwynn Mason
Associate Director, Marketing
  x517
Valerie Novick
Senior Membership Manager
  x532 
Natalie Bertsch
Marketing Manager
  x506
Nancy Flores
Member Engagement Manager
  x530
Affiliates affiliates@tesol.org  
Press Inquiries  press@tesol.org   
Advertising advertise@tesol.org   
Communities of Practice COP@tesol.org  
Awards Program awards@tesol.org  
Membership Services members@tesol.org  
Career Development careers@tesol.org

TESOL Office Information

Mailing Address

1925 Ballenger Avenue, Suite 550 Alexandria, Virginia 22314-6820 USA

Telephone

Main: +1 703.518.2500
Fax: +1 703.691.5327

International Visitors at the TESOL Office

TESOL welcomes visits by international groups to its office in Alexandria, Virginia. For more information, please visit the International Visitors Information page

Directions to the TESOL International Association Office

TESOL's office is located minutes from DC's Reagan National Airport and Capitol Hill. It is also a 10-minute walk from the King Street–Old Town Metro Station.

Driving from Reagan National Airport

  • Take the George Washington Parkway south toward Alexandria
  • As you enter Alexandria, the parkway becomes North Washington Street. (After crossing King Street, North Washington Street becomes South Washington Street)
  • After crossing King Street, follow South Washington Street for 2 blocks
  • Turn right on Duke Street. Go 0.8 miles
  • Turn left on John Carlyle Street. Follow John Carlyle Street through one roundabout (circle)
  • Turn right on Ballenger Avenue 

TESOL's office is located in the red brick building on the right side of the street. TESOL is in Suite 550 on the fifth floor, accessible from the lobby entrance on Ballenger Avenue. Parking: The parking garage for the building is also on the right, immediately past a storefront with an orange awning. Guest parking is available for a fee. Take the office elevator to the 5th floor. There is very limited metered street parking in the area.

Using the Metro

Take the blue or yellow metro line to the King Street–Old Town Metro Station. The TESOL office is located approximately half a mile from the station, which is about a 10-minute walk. Taxis are also readily available.

  • After exiting the King Street–Old Town metro station, take an immediate right and walk along the sidewalk to the pedestrian tunnel under Duke Street. The tunnel exits on Dulany Street.
  • Continue on Dulany Street for two blocks.
  • Turn left on Ballenger Avenue.
  • Pass the parking garage on your left and enter at 1925 Ballenger Avenue main lobby.
  • Take the office elevator to 5th floor. The TESOL office is to your left, in Suite 550.

Opening hours

Monday 9am-10pm

Tuesday 9am-10pm

Wednesday 9am-10pm

Thursday 9am-10pm

Friday 9am-10pm

Saturday 8am-1pm

Sunday 10am-6pm

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